At Revolution Digital Solutions Ltd, we are committed to delivering high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return or refund under the following conditions:

• The item is defective, damaged, or incorrect upon delivery
• The item is unused, in its original packaging, and returned within 7 days of receipt
• The item is a stock product (custom or personalised items are non-returnable unless faulty)
• Services provided were not delivered as agreed or failed to meet the stated specifications

2. Non-returnable Items

The following items are not eligible for return or refund:

• Customised or personalised products (e.g. printed materials, branded items)
• Software or digital downloads once accessed or activated
• Items returned after the 7-day window
• Products damaged due to misuse or neglect

3. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund.

• If approved, a refund will be processed to your original payment method within 7-10 business days
• Refunds are issued for the product cost only. Shipping or handling fees are non-refundable unless the return is due to our error

4. Exchanges

We offer exchanges for defective or incorrect items. Please contact us within 7 days of receiving your order to arrange an exchange.

5. Return Process

To initiate a return:

• Contact our customer service team at +44 (0) 01530 510080 or [email protected] with your order number and reason for return
• We will provide instructions and a return reference number
• Package the item securely and return it to the address provided

6. Service Refunds

If you are dissatisfied with a service provided (e.g. equipment servicing), please contact us within 7 days of completion. We will assess the issue and offer a resolution, which may include a partial refund, re-service, or credit.

7. Contact Us

If you have any questions about our returns and refund policy, please contact:

Revolution Digital Solutions Ltd

• +44 (0) 01530 510080
• [email protected]
• Registered Address: Revolution Digital Solutions Ltd, Unit 5 Joshua Park, 1 Bell Close, Plymouth, Devon, PL7 4FF, United Kingdom

Trading Address: Revolution Digital Solutions Ltd, The Factory, 43 North Avenue, Coalville, Leicestershire, LE67 3QX, United Kingdom.

Effective Date: 20/10/2025